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    • Home
    • High Gear ®
    • Warranty
    • Seminars and Services
    • Personal Defense
    • Merchandise
    • About
  • Home
  • High Gear ®
  • Warranty
  • Seminars and Services
  • Personal Defense
  • Merchandise
  • About

Return and Refund Policy

 

HIGH GEAR® RETURN/EXCHANGE POLICY

1. If you order the wrong size component and need to exchange the piece – no problem, we will accommodate. However, YOU are responsible for return shipping. 


2. If in the course of training, gear is damaged by an accident, over-use or misuse and you require our assistance to mend or repair the piece, again, no problem. We will repair the gear for you [there may be a labor charge], and you are responsible for the shipping. 


3. If for any reason you decide to return the gear, there will be restocking charge, and the balance of the cost will be returned to you. Again, you are responsible for the shipping. For hygiene and other safety reasons, we cannot accept returned merchandise that has been worn, washed, modified, or damaged. 


Restocking Charge 

Return Date/Restocking Charge 

15-60 days of purchase: 15% 

Within 90 days of purchase: 20% 

After 90 days: Not accepted

Contact SgtV@DXITrainingSolution.com if you need assistance. 


HIGH GEAR® WARRANTY STATEMENT

High Gear® is a quality-manufactured item and special care goes into its construction. We will repair or replace components that are found to have defects in material or construction. This warranty does not cover normal wear and tear or damage from anything other than the product’s intended use. Because of the nature of martial & combative training, which includes striking, clinching, throwing, grappling and so on, we cannot assume responsibility for torn components on the gear that are loosened or come detached from regular use, abuse, or misuse. Excessive stress is placed on the stitching when you do not wear oversize clothing over the gear because you run the risk of you and your training partners pulling and tugging on the Velcro closures and other securing components. [Should a strap or fastener come loose, a tailor, tack shop or leather specialist can usually fix it in a matter of minutes at minimal cost.] Blauer Tactical Systems, Inc. warrants its products to be free from defects in materials and workmanship for 90 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. We will repair or replace any merchandise deemed to be defective. 
 

questions about returns and warranty please Contact Sgt V

DXI Training Solutions

PO Box 1657, Hays, KS 67601

785-639-1211 dxitrainingsolutions@outlook.com

Questions about Warranty

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